Terms and Conditions

Booking and Cancellation

• Bookings can be made through our website, mobile app, or by phone.
• Cancellations must be made at least 1 hour before the scheduled pickup time to avoid cancellation fees.

Fares and Payments

• Fares are based on the distance traveled and any additional services requested.
• Payments can be made in cash or through our online payment gateway.

Toll Plaza Charges

• Toll charges incurred during the journey will be added to the final fare.

Parking Fees

• Parking fees, if any, will be added to the fare for trips that require parking at specific locations.

State Permit

• Our vehicles are equipped with the necessary state permits for legal operation within Vellore and surrounding areas.

Driver Food

• For trips exceeding a certain duration (typically more than 4 hours), an additional charge for driver food may apply.

Responsibilities

• Vellore Grace Cab is not responsible for delays caused by traffic, road closures, or other unforeseen circumstances.
• Passengers are responsible for their belongings during the journey.

Complaints and Feedback

• Any complaints or feedback regarding our services can be directed to our customer support team for resolution.

Safety Measures

• Our drivers undergo regular training and background checks to ensure passenger safety.
• Vehicles are maintained regularly to meet safety standards.

Additional Services

• We offer additional services such as airport transfers, outstation trips, and corporate bookings. Please contact us for more information.